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Server Administrator / IT Support Lead

Dallas, TX · Information Technology
The IT Support Lead plays a vital role in our IT department. This position will provide server administration and leadership for technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This role will require sound knowledge of server administration, as well as, PC hardware and Windows Operating Systems (Windows 10). Excellent communication and leadership skills experience is required.

  • Serve as mentor/leader to IT department by sharing responsibilities and knowledge with team.
  • Advise and assist IT department with hardware replacements for Windows desktops, Windows server, application/database software installations, and any other related needs.
  • Proactively manage server performance and storage.
  • Perform daily, weekly, and monthly system maintenance.
  • Manage backup of files, operating systems, and data bases.
  • Record time and create internal notes to outline how issues were resolved.
  • Perform software and hardware configuration across the Windows platform.
  • Respond to all Tier II system maintenance tickets.
  • Manage escalated workflow and IT issues.
  • Maintain inventory records of equipment and hardware, and maintenance records.
  • Functions as liaison between vendors, customers, and IT staff.
  • 5+ years of Help Desk Tier I & II related experience
  • Bachelor’s Degree in Computer Sciences or Information Technology, etc.
  • Excellent verbal and written communication skills
  • Proven troubleshooting skills for both computer hardware and software
  • Proven server Administration experience with Cisco 7
  • Experience with Shoretel PBX provider and Meraki network equipment
  • Dell Hardware Troubleshooting/Support – Laptops/Desktops/Printers
  • Working knowledge of SQL
  • Experience utilizing Microsoft Operation Systems
  • Medical/Dental/Vision/Life insurance
  • Paid Holidays and Paid Time Off
  • 401K with company match
  • Competitive base salary
  • Opportunity for internal career advancement
 About R2 Logistics:

Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.
As a third-party logistics (3PL) company, we provide our customers with access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.

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