logo

View all jobs

Server Administrator / IT Support Lead

Dallas, TX · Information Technology
The IT Support Lead plays a vital role in our IT department. This position will provide server administration and leadership for technical support for hardware/software installation/configuration and troubleshooting in a fast-paced environment. This role will require sound knowledge of server administration, as well as, PC hardware and Windows Operating Systems (Windows 10). Excellent communication and leadership skills experience is required.

Responsibilities:
  • Serve as mentor/leader to IT department by sharing responsibilities and knowledge with team.
  • Advise and assist IT department with hardware replacements for Windows desktops, Windows server, application/database software installations, and any other related needs.
  • Proactively manage server performance and storage.
  • Perform daily, weekly, and monthly system maintenance.
  • Manage backup of files, operating systems, and data bases.
  • Record time and create internal notes to outline how issues were resolved.
  • Perform software and hardware configuration across the Windows platform.
  • Respond to all Tier II system maintenance tickets.
  • Manage escalated workflow and IT issues.
  • Maintain inventory records of equipment and hardware, and maintenance records.
  • Functions as liaison between vendors, customers, and IT staff.
 Requirements:
  • 5+ years of Help Desk Tier I & II related experience
  • Bachelor’s Degree in Computer Sciences or Information Technology, etc.
  • Excellent verbal and written communication skills
  • Proven troubleshooting skills for both computer hardware and software
  • Proven server Administration experience with Cisco 7
  • Experience with Shoretel PBX provider and Meraki network equipment
  • Dell Hardware Troubleshooting/Support – Laptops/Desktops/Printers
  • Working knowledge of SQL
  • Experience utilizing Microsoft Operation Systems
 Benefits:
  • Medical/Dental/Vision/Life insurance
  • Paid Holidays and Paid Time Off
  • 401K with company match
  • Competitive base salary
  • Opportunity for internal career advancement
 About R2 Logistics:

Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.
As a third-party logistics (3PL) company, we provide our customers with access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.

Share This Job

Powered by