Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you:
Are you an outgoing problem-solver who multitasks effectively and strives for perfection?
Do you thrive in a fast-paced team-oriented setting?
Would you describe yourself as proactive, persuasive, and disciplined?
The Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service. Responsibilities:
Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
A proactive approach to problem-solving
Effective and persuasive communication skills
Ability to provide outstanding customer service when faced with a challenge
Excellent follow-up skills, with a keen eye for details
Ability to multitask and produce results in a time-sensitive setting