Account Service Representative (PART TIME)

Location: Franklin, TN
Date Posted: 09-06-2018
The Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.

Responsibilities:
  • Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
  • Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
  • Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact to delivery times, and working with team members to provide solutions to ensure on time delivery
  • Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
Requirements:
  • Proactive approach to problem-solving
  • Effective and persuasive communication skills
  • Ability to provide outstanding customer service when faced with a challenge
  • Excellent follow-up skills, with a keen eye for details
  • Ability to multitask and produce results in a time-sensitive setting
  • Energetic and positive attitude
 Benefits
  • Competitive compensation
  • Less than 30 hrs/wk 
  • One on one training
  • Opportunity for promotion and career advancement

About R2 Logistics:
Founded in 2006, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.
 
As a third party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.
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