Account Service Representative (Part Time Night Dispatch)

Location: Dallas, TX
Date Posted: 08-03-2017
As a member of the Account Services team, your role is pivotal in upholding R2 Logistics’ standard of outstanding customer service. For the convenience of our customers, R2 Logistics provides 24/7 availability. This role supports our operations team through communicating with contracted carriers, providing them with the information necessary to pick up and deliver on time.
 
Responsibilities Include:
  • Contacting carriers to track and trace shipments
  • Resolving issues in transit
  • Inbound call handling
  • Scheduling pickup and delivery appointments
  • Order entry
  • Additional administrative duties, as needed
Preferred Qualifications:
  • Outstanding customer service background
  • Excellent communication skills, both written and verbal
  • Ability to solve problems independently and as a team member 
  • Strong knowledge of Microsoft Office and basic computer programs
  • Overnight availability is required, weekend flexibility is preferred
Benefits:
  • Competitive compensation
  • Less than 30 hrs/wk 
  • One on one training
  • Opportunity for promotion and career advancement
 
About R2 Logistics
Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality.
 
As a third party logistics (3PL) company, we provide our customers access to over 35,000 contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.
 
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